Refund & Cancellation Policy

1. Damaged or defective items

If your order arrives damaged or not working, report it within 24 hours of delivery to support@clapstoretoys.com or WhatsApp +91 76204 15224 with your order details and a clear photo or video. We’ll arrange a free replacement or a full refund, and we cover the return shipping.

2. Change-of-mind returns

You may request a return within 7 days of delivery. The product must be unused and in its original condition and packaging. A full refund is available; the customer pays a ₹150 return courier charge, or may arrange their own courier.

3. Items not eligible for return

Products showing signs of use (stains, pen marks, deep scratches, physical damage or dirt from use) are not eligible for a change-of-mind return.

4. Warranty

The Phonics Busy Board carries a 1-month warranty against manufacturing defects. If a button, the speaker, the lights or charging stops working because of a manufacturing defect, we repair or replace it at no cost. Physical damage, mishandling or modifications are not covered.

5. Cancelling an order

You can cancel free of charge any time before it is dispatched by emailing or messaging us. Once an order has shipped it cannot be cancelled in transit.

6. Refund method & timeline

Once a return is received and inspected, approved refunds are processed within 5–7 business days. For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you provide.

7. Contact

Email support@clapstoretoys.com or WhatsApp +91 76204 15224. We usually reply within 24 hours.